Frequently Asked Questions

Gift Setare is a digital gift service that allows you to purchase and send electronic gift certificates instantly via email. We provide a convenient way to give thoughtful gifts to friends, family, and colleagues without the hassle of shipping or physical delivery. Our service is designed to be simple, secure, and accessible for both gift givers and recipients.

Our service works in three simple steps: First, you select the amount you wish to give and customize your message. Second, you provide the recipient's email address and complete your purchase using a secure payment method. Third, the digital gift certificate is delivered instantly to the recipient's email inbox, ready to be used at their convenience.

Yes, we take security very seriously. All transactions are processed using industry-standard encryption protocols to protect your personal and financial information. We use secure third-party payment processors and do not store complete payment information on our servers. For more details, please review our Privacy Policy.

Digital gift certificates offer several advantages: they are delivered instantly, never get lost in the mail, have no expiration dates, are environmentally friendly, and give recipients the freedom to choose exactly what they want. They're perfect for last-minute gifts and for sending to recipients who live far away.

We accept major credit and debit cards for payment. All transactions are processed through secure payment gateways that comply with industry security standards. Your payment information is encrypted and protected throughout the transaction process.

Yes, you can purchase multiple digital gift certificates in a single session. Each certificate can have a different amount and be sent to different recipients. Simply complete one purchase, then return to our website to make additional purchases as needed.

The price you see during checkout is the total amount you will be charged. We display all costs clearly before you complete your purchase, and there are no hidden fees. The recipient will receive the full value of the gift certificate you purchase.

We offer a variety of denominations to fit different budgets and occasions. The available amounts are displayed during the purchase process, allowing you to choose the option that best suits your needs.

Digital gift certificates are typically delivered instantly after purchase. The recipient should receive the certificate in their email inbox within minutes. However, delivery times may occasionally vary due to email server delays or recipient email settings. If the recipient hasn't received the certificate after a few hours, please ask them to check their spam or junk folder.

Currently, digital gift certificates are delivered immediately upon purchase. If you'd like to send a gift for a specific date in the future, we recommend completing the purchase on that date or shortly before when you want the recipient to receive it.

Redemption instructions are included in the email containing the digital gift certificate. Recipients should follow the provided instructions to use their gift. The process is straightforward and designed to be user-friendly for recipients of all technical skill levels.

No, our digital gift certificates do not have expiration dates. Recipients can use their gift certificates whenever they choose, without worrying about time constraints. However, we recommend using them within a reasonable timeframe to ensure the best experience.

First, ask the recipient to check their spam, junk, or promotions folder, as email filters sometimes redirect automated emails. Also verify that you entered the correct email address. If the certificate still hasn't been received, please contact our customer support team with your order details, and we'll help resolve the issue.

Due to the digital nature of our products, all sales are generally final once the certificate has been delivered. However, we may consider refund requests in exceptional circumstances, such as technical errors on our part or incorrect charges. Please contact us within 30 days of purchase if you believe you qualify for a refund, and we'll review your case.

Because digital gift certificates are delivered instantly, orders cannot be cancelled once the transaction is complete. Please review your purchase details carefully before completing checkout to ensure all information is correct.

If you entered an incorrect email address, please contact our customer support team immediately with your order number and the correct email address. We'll do our best to assist you, though we cannot guarantee resolution in all cases once the certificate has been delivered to the provided address.

Digital gift certificates should be treated like cash. If a certificate is lost, deleted, or stolen, we may not be able to replace it. We recommend that recipients save the certificate email in a safe place and avoid sharing certificate details with others.

Yes, you receive a confirmation email with receipt information after completing your purchase. If you need another copy of your receipt, please contact our customer support team with your order details, and we'll be happy to provide it.

You can reach our customer support team by email at [email protected] or by phone at (302) 644-8605 during business hours. We typically respond to inquiries within 24-48 hours on business days. You can also visit our Contact Us page for more information.

Creating an account is optional but recommended. With an account, you can easily track your purchase history, manage your orders, and expedite future purchases. However, you can also complete purchases as a guest if you prefer.

We use your personal information only for the purposes of processing your orders, providing customer service, and improving our services. We do not sell your information to third parties. For complete details about our data practices, please review our Privacy Policy.

Yes, you can request account deletion by contacting our customer support team. Please note that deleting your account will remove your purchase history and any saved information. We may retain certain information as required by law or for legitimate business purposes.

Our website works best with modern web browsers including the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, please ensure your browser is up to date.

Yes, our website is fully responsive and works on smartphones and tablets. You can purchase and send digital gift certificates from any device with an internet connection and a modern web browser.

If you're experiencing technical difficulties with our website, try clearing your browser cache and cookies, or try using a different browser. If problems persist, please contact our technical support team, and we'll assist you in resolving the issue.